Privacy Policy

What We Collect

When you use Snout Pet Care, we collect the following information:

• Contact information: name, email address, phone number, and service address.
• Pet information: pet names, species, breed, special care instructions.
• Booking details: service type, dates, times, preferences, and notes.
• Payment information: processed securely through Stripe. We do not store your full card number.
• Account credentials: email and a hashed password if you create an account.

How We Use Your Information

• Managing and fulfilling your pet care bookings.
• Sending booking confirmations, reminders, and updates via SMS and email.
• Processing payments and issuing invoices.
• Coordinating between you and your assigned pet care sitter.
• Improving our services and communicating about changes.

SMS Communications

When you consent on our booking form, we may send you SMS text messages regarding your bookings, including confirmations, reminders, schedule changes, and sitter updates.

• Frequency: Message frequency varies based on your bookings, typically 2-10 messages per month.
• Opt out: Reply STOP to any message to unsubscribe at any time.
• Help: Reply HELP for assistance.
• Rates: Message and data rates may apply depending on your carrier.

Third-Party Services

We use the following services to operate Snout Pet Care:

• Twilio for sending and receiving SMS messages.
• Stripe for payment processing.
• Google Calendar for scheduling (when connected by sitters).
• Sentry for error monitoring (no personal data is intentionally sent).

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking records are kept for up to 3 years for business and tax purposes. You may request deletion of your data at any time.

Your Rights

• Access: You can view your data in the client portal at any time.
• Correction: You can update your contact information and pet details in the client portal.
• Deletion: Contact us to request deletion of your account and associated data.
• Opt out of SMS: Reply STOP to any text message, or contact us directly.

Security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and secure payment processing through Stripe. Access to customer data is limited to authorized personnel.

Contact Us

If you have questions about this privacy policy or your data, contact us at snoutservices.com.